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Intermediate
Management
en
The Conflict Playbook
MasterClass
Platform
· California, USA
About this course
Mediator, journalist, and bestselling author Amanda Ripley shows you how to transform destructive conflict at work and at home into healthy conflict—the kind that leads to growth and connection. In this 25-lesson, 55-minute class, you’ll learn to identify the roots of conflict, distinguish high conflict from healthy conflict, uncover the deeper “understory” behind disagreements, and turn conflict into an opportunity for better relationships and performance.
Prerequisite Skills
Skills you should have before taking this course
Emotional self-awareness
Basic interpersonal communication
Skills Gained
Skills you will develop by completing this course
communication in difficult conversations
Identify roots of conflict
Differentiate high conflict from healthy conflict
Uncover the understory behind disagreements
Use conflict as an opportunity for growth
Workplace conflict management
Mediation and de-escalation
Relationship building through conflict