SYRIACO

Trust & Safety / Complaints Manager

SYRIACO

Remote
Full Time
2 months ago

Job summary

to ensure the integrity, fairness, and reliability of our platform. You’ll manage complaints, moderate content, and handle disputes between users and companies while maintaining a safe and trustworthy environment.

Job Responsibilities

What You’ll Do

  1. Review and moderate complaints, reports, and flagged content
  2. Investigate disputes between users and companies
  3. Communicate with stakeholders to resolve issues fairly and efficiently
  4. Enforce platform policies and guidelines
  5. Identify patterns of misuse, abuse, or fraudulent activity
  6. Improve complaint resolution workflows and processes
  7. Collaborate with product and operations teams to strengthen platform safeguards
  8. Maintain documentation and reporting on trust and safety issues

 

What We’re Looking For

  1. Experience in trust & safety, moderation, compliance, or dispute resolution
  2. Strong analytical and decision-making skills
  3. Ability to handle sensitive situations professionally and objectively
  4. Strong communication and conflict resolution skills
  5. High attention to fairness, transparency, and consistency
  6. Ability to work in a fast-paced startup environment

Nice to have

  • • Experience in marketplaces, directories, or platform-based businesses • Familiarity with content moderation tools • Experience with policy development or compliance • Data-driven approach to identifying trends and risks

You can no longer apply to this job. It expired on October 12, 2026.