ROBOTAT

Customer Support Specialist

ROBOTAT

Damascus
Hybrid
Full Time
2 months ago

Job summary

We’re looking for a Customer Support Specialist to deliver a seamless and high-quality support experience to our users. You’ll be the frontline of the product—helping users, solving problems, and turning feedback into insights that improve the overall user experience.

Job Responsibilities

What You’ll Do

  1. Provide timely and effective support through all channels (chat, email, etc.)

  2. Troubleshoot user issues and guide them to solutions

  3. Escalate complex problems to the appropriate teams (product/engineering)

  4. Document and track user issues, feedback, and recurring problems

  5. Ensure a consistent, high-quality support experience

  6. Collaborate with internal teams to improve processes and user satisfaction

  7. Contribute to building help center content and FAQs

  8. Identify trends in user issues and suggest product improvements

 

What We’re Looking For

  1. Previous experience in customer support or similar roles (preferably in tech)

  2. Strong communication skills (written and verbal)

  3. Problem-solving mindset with a user-first approach

  4. Ability to handle multiple conversations and prioritize effectively

  5. High attention to detail and organization

  6. Ability to work in a fast-paced startup environment

 

You can no longer apply to this job. It expired on October 12, 2026.