Community Moderation and Conflict Resolution

This beginner-level course from Meta focuses on building safe, inclusive, and well-governed online communities through effective moderation, conflict resolution, and crisis management. You’ll learn how to create clear community guidelines, moderate discussions with confidence, and respond thoughtfully to challenging situations. The course covers balancing enforcement with a positive member experience, addressing misinformation responsibly, and applying inclusivity principles across community standards. You’ll also be introduced to how AI tools can support moderation workflows, helping managers identify emerging issues, improve efficiency, and make informed decisions while maintaining human judgment. By the end of the course, you’ll be equipped to support healthy community environments that foster trust, safety, and long-term engagement.